Avoid Sellouts – We just can’t say this enough. Plan your Festival aheead of time and purchase tickets as early as possible. Or better yet, buy a badge.

Please arrive early - After showtime no one, not even a badge holder, is guaranteed a seat.

Refunds - All sales are final. No refunds are available unless a screening is cancelled.

Exchanges - All exchanges must be processed in advance. If your tickets are already printed you must make your exchange in person. There are no same-day exchanges or exchanges for past events. We cannot process exchanges online.

Lost tickets cannot be replaced.

Screening updates and ticket availability information is regularly updated on our website at www.phillycinema.org and on our Festival hotline: 267-765-9800 x701.

Badges are available in limited quantities. Badge holders must be present at least 20 minutes prior to screenings. They will receive their tickets in a designated VIP line. Badges include admission to all films, including Opening and Closing Night films and parties and access to other select parties. (Badge does not include Doris Day Brunch or VIP Receptions.)

Phone/mail/Internet badge orders can be picked up at any TLA Video location. If you wish to provide your own passport-sized photo (email jpeg file to jbendik@phillycinema.org), you must pick up your badge at TLA Video, 1520 Locust Street.

Your 10-pass vouchers must be redeemed for tickets to the film of your choice. You can do this when you purchase in ADVANCE (recommended) or at the door (see Same Day Sales). Online buyers: Any unredeemed passes will remain on your account UNTIL your first TICKET pickup at will call - at which time the leftover passes will also be given to you.

Plan your festival schedule ahead of time and purchase tickets as early as possible - or better yet, buy a badge! To check for screening updates and ticket availability, call the Festival Hotline at 267-765-9800 ext. 701, or dial ext. 4 to speak to a service representative.